Cancellation, Refund, and Credit Policy
We understand that plans can change. Please review the following guidelines for cancellations, refunds, and program credits:
- Single-Day Classes/Programs:
- Requests for a cancellation or refund must be received at least 7 days before the class or program start date.
- Requests for a credit toward a future class or program must be received at least 5 days before the start date.
- Multi-Day Programs:
- Requests for a cancellation or refund must be received at least 14 days before the program start date.
- Requests for a credit toward a future class or program must be received at least 10 days before the start date.
All requests must be submitted in writing via email to wiltonsweetstudio@wilton.com . Phone calls requesting a refund or credit will not be honored. Please include the following information in your message:
- Class or program name
- Date of the class or program
- Enrolled student’s full name
- Transaction invoice number
Program Cancellation
In the event that your class is cancelled due to bad weather, low enrollment, or other circumstances, we will notify you as soon as possible by email and issue you a full refund.
Waitlist
Our waitlist registrations are free, and we'll contact you by email if a cancellation arises. If a cancellation is available with short notice, we will notify the whole waitlist at once and spots will be first-come, first-served.
Cellphone Use and Videotaping
We request that students minimize cellphone use and avoid scheduling virtual meetings or other digital activities during class hours. Cameras are welcome in the classroom to capture production details for later reference; however, video recordings are not permitted, except for recording your creation at the end of class. Please ensure mobile phones are silenced during class.
Accommodations
State and/or federal government policy prohibits discrimination based on race, sex, color, creed, religion, national origin, age and ancestry, sexual orientation, political affiliation, or disability. We will make reasonable accommodations for disabilities in accordance with the law. Please contact us at wiltonsweetstudio@wilton.com to request an accommodation. Depending on the nature of your accommodation request, Wilton may need to contract with a third party to provide you with an accommodation. Please contact us at least two weeks prior to your scheduled class to request an accommodation to ensure ample time to coordinate the appropriate accommodation.
Terms & Conditions
All registrants must agree to our terms and conditions prior to registering for a class.
Hardship Enrollment Policy
For further details on this topic, please review the Wilton Sweet Studios's Hardship Enrollment Policies document.